Streamlining Maintenance Operations for a McDonald’s Franchise
Managing maintenance for more than 40 McDonald’s restaurants across Central California requires a fast, reliable, and scalable solution. Mike, a McDonald’s franchise owner and Maintenance Operations Supervisor, needed an effective tool to streamline maintenance service requests, reduce response times, and maximize equipment uptime. That’s why he chose eWorkOrders, a robust McDonald’s maintenance CMMS designed to meet the unique demands of fast food restaurant operations.
Business Challenge: Centralizing Maintenance Across McDonald’s Locations
Operating in the fast-paced food service industry, Mike faced the challenge of managing and organizing a high volume of maintenance service requests from 42 separate McDonald’s locations under his ownership. The key objectives included:
The key objectives included:
- Ensuring peak equipment performance and safety
- Maintaining compliance with food safety regulations
- Coordinating maintenance tasks efficiently across multiple restaurants
Mike needed a multi-location CMMS solution that was:
- User-friendly and easy to adopt
- Quick to implement with minimal downtime
- Flexible enough to handle routine manutenção preventiva as well as emergency repairs
- Scalable to support dozens of restaurants with ongoing growth
Speed of deployment was critical, as the system needed to be operational within a tight timeframe.
Rapid Implementation of eWorkOrders CMMS
After evaluating several options and testing demos, Mike selected eWorkOrders CMMS due to its adaptability and straightforward user experience.
"Com eWorkOrders, we got a flexible, fast-to-deploy CMMS with an intuitive interface.”
Thanks to comprehensive training materials, step-by-step how-to videos, and responsive live support, Mike’s maintenance teams quickly adopted the system, including those with limited technical experience.
Ensuring Compliance with Food Safety Inspections
In the fast food industry, compliance is non-negotiable. Accurate and accessible preventive maintenance records are essential for passing food safety inspections. Using the eWorkOrders McDonald’s maintenance CMMS, Mike’s team was able to:
- Maintain centralized, real-time maintenance records
- Acesse cronogramas e histórico de manutenção preventiva por equipamento ou local
- Monitor work order completion and technician activity in real time
- Track inventory and parts across all franchise locations
This centralized approach not only ensured regulatory compliance but also enhanced daily operational efficiency.
Results: Streamlined Maintenance for 42 McDonald’s Locations
Within weeks of implementing the McDonald’s maintenance CMMS, Mike’s team reported measurable improvements:
“Our technicians love the real-time updates they receive on their phones and tablets. Being able to prioritize and respond to emergency work orders instantly has significantly boosted our efficiency and customer satisfaction,” Mike said.
Principais benefícios do uso eWorkOrders CMMS for fast food maintenance include:
- Streamlined maintenance workflows leading to higher productivity
- Customized service request screens tailored to each restaurant location
- Rapid software adoption across all 42 McDonald’s franchises
- Mobile-friendly access to work orders via smartphones and tablets
- Instant prioritization and assignment of work orders
- Automatic routing of requests with notifications to franchise owners
- Centralized preventive maintenance scheduling reducing downtime and equipment failures
- Inventory and parts tracking by location within a unified platform
- Comprehensive reporting tools with location-based filtering for better insights
- Simplified compliance reporting to meet regulatory standards
- A flexible and scalable platform to support franchise growth
- Exceptional customer support with fast, responsive service
- Improved communication and collaboration across teams and locations
Conclusion: Scalable Maintenance for Fast Food Franchises
For franchise owners and maintenance managers in the fast food industry, a basic ticketing system is not enough. They require a mobile, flexible CMMS tailored to multi-location operations. With eWorkOrders, Mike found a scalable and reliable solution that continues to improve his maintenance management every day.
eWorkOrders CMMS simplifica a manutenção de 42 unidades do McDonald's
Nos últimos 24 anos, tenho gerenciado a manutenção e reparos de mais de 42 restaurantes McDonald's. O eWorkOrders O CMMS simplificou muitos processos e melhorou a produtividade na gestão de solicitações de serviço, ordens de serviço e comunicações entre minha equipe de 7 técnicos de manutenção e os GMs do restaurante. Antes da implementação de eWorkOrdersMantivemos listas individuais de reparos e solicitações nas diversas lojas. Ter que gerenciar toda a manutenção de todas essas instalações, equipamentos, refrigeradores, etc., deixou minha equipe e eu com listas muito longas para gerenciar. Embora achássemos que o processo estava funcionando bem, sabíamos que precisava haver uma maneira mais eficiente de gerenciar nossas instalações. Depois de uma reunião com Norm, meu representante de contas, ele entendeu meus desafios e fez uma demonstração. eWorkOrders Software CMMS que me mostrou as capacidades e como eWorkOrders poderia melhorar meus processos existentes. Decidimos implementar eWorkOrders em todos os nossos restaurantes. Essa foi a melhor jogada que já fiz! Todos os GMs da loja adoram saber que todos os seus pedidos inseridos no eWorkOrders O sistema está sendo monitorado e será concluído em tempo hábil, incluindo o pedido de peças, etc. Com o robusto conjunto padrão de relatórios, agora podemos monitorar as atividades nos níveis individual e da loja, e analisar os dados para melhorias. Poder inserir uma solicitação de serviço e gerenciar ordens de serviço a partir de um dispositivo móvel é simplesmente incrível! Eu gostaria de ter eWorkOrders anos atrás. Obrigado, Norm, por sua ajuda e profissionalismo em nos colocar em funcionamento eWorkOrdersO Norm está sempre disponível quando tenho dúvidas ou problemas para melhorar o que estou fazendo, já que não sou a pessoa mais proficiente em informática. A boa notícia é que você não precisa ser. Espero não estar parecendo um vendedor, porque não sou, sou apenas um cliente muito satisfeito.
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